FAQs

Q?What is the best way to request support from Flatwater Technologies?
A.

If you are an established client with Flatwater Technologies you can use the following methods to contact our support engineers:

If you are an established client with us, you should have been supplied with a userid and password for our Work Order Request system.  If not or you have forgotten them, please contact us so we can retrieve them for you.

When emailing a request, please keep in mind that email is not a guaranteed delivery system and we may not be monitoring all accounts at all times.  If you need immediate assistance, it is best to phone in your requests.

We track all requests for service through our work order system, so our support engineers are not allowed to give out their cell phone numbers.  When you call and a engineer is not available, if you leave them a message in their voice mail an automate email is generated to them to notify them of your message.

Q?What hours are Flatwater Technologies Engineers available?
A.

Normal business hours for our support engineers are currently from 8:00am-5:00pm Monday through Friday.  The emergency line is monitored from 7:30am to 8:00pm 7 days a week.

You will be billed at an off-hours rate for service completed from 6:00pm – 7:00am or on Weekends or Holidays.